No response to claim

I have submitted a claim for \dreaded diseases\" to Momentum after suffering a heart attack on the 27 th November 2015. Claim was submitted on the 30 November 2015. Response was it would take 10 days. It is now the 14 th March 2016, and after numerous forms send, phone calls made and e-mails send to get updates, still no satisfactory response. The claim is either with the accessor or medical officer, but no result yet. Can it really take that long to process a claim?????? <div><br></div><div><em>(Supplier name changed from Momentum Short-Term Insurance to Momentum by Hellopeter.com)</em></div> "