1 reviews | Active since Mar 2018
No Response Received
I am a potential new client of Momentum. I have requested product information 3 times already, but without any response. The last time I was told someone will be sending me information within 24 hours. That was on 13/04/2018. Today is 17/04/2018. The last time I checked that is way more than 24 hours. I was considering taking out a retirement annuity, but if this is the treatment I receive before becoming a client, how will I be treated once I am a client. Then they just want their money and dont care about anything else. This is truly disappointing that this is how potential clients are treated
Thank you for taking the time to inform us of your concerns, we value you as a potential client and wish to provide assistance in any way possible.
From the information provided in your submission, it is unclear which channel you used to obtain product information i.e. e-mail, website, telephone call etc. May I request that you please elaborate on this information, so that we may conduct an investigation on the reason why you did not receive the service experience you anticipated.
Secondly, it would appear as if you may require financial advise regarding Retirement Annuities. Kindly provide me with your contact number and an indication of the area where you reside so that we may request an authorised financial planner to contact you directly.
Kind regards
CK
Thank you for taking the time to inform us of your concerns, we value you as a potential client and wish to provide assistance in any way possible.
From the information provided in your submission, it is unclear which channel you used to obtain product information i.e. e-mail, website, telephone call etc. May I request that you please elaborate on this information, so that we may conduct an investigation on the reason why you did not receive the service experience you anticipated.
Secondly, it would appear as if you may require financial advise regarding Retirement Annuities. Kindly provide me with your contact number and an indication of the area where you reside so that we may request an authorised financial planner to contact you directly.
Kind regards
CK