CO
Chantel O
1 reviews | Active since Aug 2019
22 Apr 2024, 15:09
No response only excuses
We app**** for ou pension money on 2nd of April 2024 with a reply monies takes 14 days to be paid... Getting the run around the whole day and a email stating that it will take an additional 14 days for the monies to be paid. How the hell does that work if you did all online for processing receiving a notification that 22nd April monies will be available and I reinvested monies again😠😠😠😠Momentum I need my money I had no excuse to pay my premiums so I need more from you. Hope this get sorted out within today or tomorrow
Helpful (0)
Replies (14)0
Replies (14)
Momentum (SA)'s replyOfficial
22 Apr 2024, 15:28Chantel
We noted your concern and we have referred the matter to the relevant fund manager for attention.
Kind regards
EdB
We noted your concern and we have referred the matter to the relevant fund manager for attention.
Kind regards
EdB
Momentum (SA)'s reply22 Apr 2024, 15:28
Official
Chantel
We noted your concern and we have referred the matter to the relevant fund manager for attention.
Kind regards
EdB
We noted your concern and we have referred the matter to the relevant fund manager for attention.
Kind regards
EdB
CO
Chantel O's updateReviewer Update
23 Apr 2024, 09:23Good day Momentum
I sincerely hope that the money will be paid today all the doc has been send all the stuff has been done like I stated the 2nd of April and confirmations were received and said that claim is being process and money will be available on 22nd of April 2024. Well 2024-04-23 has arrived and no money as yet pls guys my kids are ill need money for other expenses as well
I sincerely hope that the money will be paid today all the doc has been send all the stuff has been done like I stated the 2nd of April and confirmations were received and said that claim is being process and money will be available on 22nd of April 2024. Well 2024-04-23 has arrived and no money as yet pls guys my kids are ill need money for other expenses as well
CO
Chantel O's update23 Apr 2024, 09:23
Reviewer Update
Good day Momentum
I sincerely hope that the money will be paid today all the doc has been send all the stuff has been done like I stated the 2nd of April and confirmations were received and said that claim is being process and money will be available on 22nd of April 2024. Well 2024-04-23 has arrived and no money as yet pls guys my kids are ill need money for other expenses as well
I sincerely hope that the money will be paid today all the doc has been send all the stuff has been done like I stated the 2nd of April and confirmations were received and said that claim is being process and money will be available on 22nd of April 2024. Well 2024-04-23 has arrived and no money as yet pls guys my kids are ill need money for other expenses as well
Momentum (SA)'s replyOfficial
23 Apr 2024, 09:29Chantel
The relevant fund managers have been notified.
Kind regards
EdB
The relevant fund managers have been notified.
Kind regards
EdB
Momentum (SA)'s reply23 Apr 2024, 09:29
Official
Chantel
The relevant fund managers have been notified.
Kind regards
EdB
The relevant fund managers have been notified.
Kind regards
EdB
Momentum (SA)'s replyOfficial
23 Apr 2024, 10:29Dear Chantel
Thank you for your message. We have referred your message to the fund managers for further attention.
Kind regards
Mvdm
Thank you for your message. We have referred your message to the fund managers for further attention.
Kind regards
Mvdm
Momentum (SA)'s reply23 Apr 2024, 10:29
Official
Dear Chantel
Thank you for your message. We have referred your message to the fund managers for further attention.
Kind regards
Mvdm
Thank you for your message. We have referred your message to the fund managers for further attention.
Kind regards
Mvdm
CO
Chantel O's updateReviewer Update
23 Apr 2024, 13:35Thank ou so much. Please note that due to us submitting the claim on 2nd of April 2024 we are not at all willing to wait an additional 14 days. I hope that this matter will be done and attended to by end of business today
CO
Chantel O's update23 Apr 2024, 13:35
Reviewer Update
Thank ou so much. Please note that due to us submitting the claim on 2nd of April 2024 we are not at all willing to wait an additional 14 days. I hope that this matter will be done and attended to by end of business today
Momentum (SA)'s replyOfficial
23 Apr 2024, 13:37Chantel
Noted.
Regards
EdB
Noted.
Regards
EdB
Momentum (SA)'s reply23 Apr 2024, 13:37
Official
Chantel
Noted.
Regards
EdB
Noted.
Regards
EdB
Momentum (SA)'s replyOfficial
24 Apr 2024, 07:47Chantel
The fund managers have been notified, and I have reminded them of your latest posting too.
Regards
EdB
The fund managers have been notified, and I have reminded them of your latest posting too.
Regards
EdB
Momentum (SA)'s reply24 Apr 2024, 07:47
Official
Chantel
The fund managers have been notified, and I have reminded them of your latest posting too.
Regards
EdB
The fund managers have been notified, and I have reminded them of your latest posting too.
Regards
EdB
CO
Chantel O's updateReviewer Update
25 Apr 2024, 09:24I cannot understand when you take debit orders you fine but take money out no way the service is horrible. Get the money done today respond to us 14 days has past long time ago get it done today
CO
Chantel O's update25 Apr 2024, 09:24
Reviewer Update
I cannot understand when you take debit orders you fine but take money out no way the service is horrible. Get the money done today respond to us 14 days has past long time ago get it done today
Momentum (SA)'s replyOfficial
25 Apr 2024, 10:16Chantel
You have been contacted by the relevant business area, and the process has been explained and discussed with you.
Regards
EdB
You have been contacted by the relevant business area, and the process has been explained and discussed with you.
Regards
EdB
Momentum (SA)'s reply25 Apr 2024, 10:16
Official
Chantel
You have been contacted by the relevant business area, and the process has been explained and discussed with you.
Regards
EdB
You have been contacted by the relevant business area, and the process has been explained and discussed with you.
Regards
EdB
CO
Chantel O's updateReviewer Update
25 Apr 2024, 13:13After the 14 days has past and still no effort is made to get money sorted and this complaint to be resloved!!! How the hell does it work
CO
Chantel O's update25 Apr 2024, 13:13
Reviewer Update
After the 14 days has past and still no effort is made to get money sorted and this complaint to be resloved!!! How the hell does it work
CO
Chantel O's updateReviewer Update
26 Apr 2024, 08:29ETA on payment? Starting to ignore emails and comments ***
CO
Chantel O's update26 Apr 2024, 08:29
Reviewer Update
ETA on payment? Starting to ignore emails and comments ***
Momentum (SA)'s replyOfficial
26 Apr 2024, 13:05Chantel
The matter is being dealt with by the relevant business area and the associated fund manager.
Unfortunately further postings on the HelloPeter - website will not change the business process that has been explained to you during the telephonic interaction you received.
Regards
EdB
The matter is being dealt with by the relevant business area and the associated fund manager.
Unfortunately further postings on the HelloPeter - website will not change the business process that has been explained to you during the telephonic interaction you received.
Regards
EdB
Momentum (SA)'s reply26 Apr 2024, 13:05
Official
Chantel
The matter is being dealt with by the relevant business area and the associated fund manager.
Unfortunately further postings on the HelloPeter - website will not change the business process that has been explained to you during the telephonic interaction you received.
Regards
EdB
The matter is being dealt with by the relevant business area and the associated fund manager.
Unfortunately further postings on the HelloPeter - website will not change the business process that has been explained to you during the telephonic interaction you received.
Regards
EdB
CO
Chantel O's updateReviewer Update
26 Apr 2024, 15:13No phone call pls I had nobody speak to me I did all the contact work
CO
Chantel O's update26 Apr 2024, 15:13
Reviewer Update
No phone call pls I had nobody speak to me I did all the contact work
Momentum (SA)'s replyOfficial
26 Apr 2024, 15:15Chantel
Noted
Regards
EdB
Noted
Regards
EdB
Momentum (SA)'s reply26 Apr 2024, 15:15
Official
Chantel
Noted
Regards
EdB
Noted
Regards
EdB