No Response After Several Attempts

I have contacted Momentum regarding my Momentum Multiply, as I have no information on my package. I first tried to phone, but no one in the call center answers, forcing the customer to leave a message. I have left messages and no one returns your call. I then tried to contact through email, and I only received a short email back telling me that which I already know, but not at all adhering to my other information requests. I have also made contact with my Pension Fund at Momentum in the same way. I have up to date received no response from anyone. I have no information on the products, I do not know how it works, I have received no correspondence on the matter and no one is willing to assist me. And I cannot even hold on for an agent to eventually help me. I am stunned at the terrible service that I am receiving from Momentum, as I did not expect such a company to be this bad!