MC
Mark C
1 reviews | Active since Mar 2009
31 Mar 2022, 15:37
No response
I have been trying to get clarification on how the Momentum Multiply Safe Dayz works, i was given an email address to send my query to. I sent the first email on 1 March and the 2nd on 9 March, all I have received is an automated response saying " We have received your email and will attend to your query". Well, I've been waiting almost a month now, how much longer do I need to wait, maybe another 6 months?? In the meantime I'm losing out on points and discounts. SHOCKING!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
31 Mar 2022, 15:43Thank you for bringing your concerns to our attention. The matter will be escalated to a manager in our Multiply department, in order to provide the necessary feedback and assistance.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s reply31 Mar 2022, 15:43
Official
Thank you for bringing your concerns to our attention. The matter will be escalated to a manager in our Multiply department, in order to provide the necessary feedback and assistance.
Kind regards
NH
Kind regards
NH
MC
Mark C's updateReviewer Update
13 Apr 2022, 09:29I received an email from Suresh Moodley with a whole lot of information irrelevant to my query, she says she did try and call me but I was not able to answer, I requested her to call me back almost 2 weeks ago. I have been trying to resolve these problems since November 2021-how much longer must this go on. I really think your after sales service is pathetic.
MC
Mark C's update13 Apr 2022, 09:29
Reviewer Update
I received an email from Suresh Moodley with a whole lot of information irrelevant to my query, she says she did try and call me but I was not able to answer, I requested her to call me back almost 2 weeks ago. I have been trying to resolve these problems since November 2021-how much longer must this go on. I really think your after sales service is pathetic.
Momentum (SA)'s replyOfficial
13 Apr 2022, 10:57Our Multiply escalation team have confirmed that they made contact with you in order to discuss the matter further.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s reply13 Apr 2022, 10:57
Official
Our Multiply escalation team have confirmed that they made contact with you in order to discuss the matter further.
Kind regards
NH
Kind regards
NH