No Response

Momentum requested that my husband go for a pathology test before the end of February, he did so in mid-Feb. We had not heard anything from Momentum after the test was done, we contacted Momentum via email & the test was sent as a PDF which was password locked. Multiply was also CC'd in so that they could update his Multiply profile. I requested the password, no response. I followed up again, no response. I sent another email & received a response stating that Momentum had not yet received the blood test & could I send it. Momentum was the one that told us they HAD received the test results. I sent off my previous correspondence & followed up again after receiving yet again, no response. My husband's Multiply has also not been revised so we have no way of seeing what his tests came back as nor do we see WHY Momentum requested the test to be done if there is clearly no use to it? Is this how we need to get feedback from Momentum? An updated profile & the opportunity to earn our cash back? I have left my husband's contact number in my response, could someone please give us feedback?