No response

Item: Momentum (SA)
Rating: 1
Author: CJ K

Getting no response from the email service on the momentum website, just a automated response confirming that the message I sent was received and some table with response time expectations for information it says 48hours, I sent the mail on 25th of march and again on the 8th April........ It is now the 12th April still waiting, is anyone alive over there?

Helpful (0)

Replies (3)

Momentum (SA)'s replyOfficial

12 Apr 2018, 07:52

Thank you for informing us of your concerns.

Please accept our sincere apologies for the delay. Can you please provide us with details pertaining to your email in order to assist you further.

Kind regards

Natasha

Momentum (SA)'s reply12 Apr 2018, 07:52

Official

Thank you for informing us of your concerns.

Please accept our sincere apologies for the delay. Can you please provide us with details pertaining to your email in order to assist you further.

Kind regards

Natasha

CJ K's updateReviewer Update

15 Apr 2018, 11:08

I have resent the mail from 25th March, Thank you for your assistance

CJ K's update15 Apr 2018, 11:08

Reviewer Update

I have resent the mail from 25th March, Thank you for your assistance

Momentum (SA)'s replyOfficial

16 Apr 2018, 13:18

One of our managers from Momentum Retirement Administrators will be contacting you.

Kind Regards

Sue

Momentum (SA)'s reply16 Apr 2018, 13:18

Official

One of our managers from Momentum Retirement Administrators will be contacting you.

Kind Regards

Sue