No response

I called momentum retirement administrators on Friday 20 October 2017 around 13:15. I spoke to a woman called Sharon regarding my pension and when would it be paid out. She advised that she would find out what's happening with my funds and call me back. To this day, she hasn't gotten back to me. I am currently trying to contact momentum, or get hold of her, they putting me through but no one is answering. And now the call is being cut when I try calling back. This is frustrating me, as I've been waiting a long time for this money, and now I can't get hold of anyone who can give me a damn answer or direct me to someone who can because no one is answering the phone!!! Before this, when I tried contacting this departed before, I would be waiting for 5-8 minutes at a time ,for some one to pick up the phone, and when they do, they cut the call. I don't know what the hell these people are doing there, but clearly its not their job