JO
Johan O
1 reviews | Active since Feb 2021
03 May 2023, 09:42
no reply
i asked twice on momentum app for info to contribute to my retirement savings and as off today no reply or how to go about. the first enquiry i made a week ago the second yesterday
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Replies (2)
Momentum (SA)'s replyOfficial
03 May 2023, 09:58Johan
I am sorry that you experienced a negative experience.
I have requested the relevant business area to contact you as soon as possible to address the request you have submitted.
I will monitor the situation on my side.
Kind regards
EdB
I am sorry that you experienced a negative experience.
I have requested the relevant business area to contact you as soon as possible to address the request you have submitted.
I will monitor the situation on my side.
Kind regards
EdB
Momentum (SA)'s reply03 May 2023, 09:58
Official
Johan
I am sorry that you experienced a negative experience.
I have requested the relevant business area to contact you as soon as possible to address the request you have submitted.
I will monitor the situation on my side.
Kind regards
EdB
I am sorry that you experienced a negative experience.
I have requested the relevant business area to contact you as soon as possible to address the request you have submitted.
I will monitor the situation on my side.
Kind regards
EdB
JO
Johan O's updateReviewer Update
05 May 2023, 11:24yesterday momentum called me and i was relief .The agent by the name of Raymond helped me and he confirmed all my details with me. As soon as we ended the call i remembered something i forgot to ask him and there my nightmare started again! The lady on other side could not verify my details and the more i told her i just spoken to Raymond the more she said she could not verify me as the policy holder!!!!!AFTER 13 MINS ON THE PHONE I JUST GAVE IN AND ASKED HER THAT RAYMOND CONTACT ME BUT UNTIL NOW HE DID NOT!!!I ALSO SEND 2 EMAILS AGAIN AND NO RESPONSE TO THAT ALSO!!!THIS IS VERY POOR SERVICE ....WHY IS MY DETAILS NOT UP TO DATE SINCE I SPOKE TO RAYMOND AND HE VERIFIED MY DETAILS????I AM CONFUSED?????
JO
Johan O's update05 May 2023, 11:24
Reviewer Update
yesterday momentum called me and i was relief .The agent by the name of Raymond helped me and he confirmed all my details with me. As soon as we ended the call i remembered something i forgot to ask him and there my nightmare started again! The lady on other side could not verify my details and the more i told her i just spoken to Raymond the more she said she could not verify me as the policy holder!!!!!AFTER 13 MINS ON THE PHONE I JUST GAVE IN AND ASKED HER THAT RAYMOND CONTACT ME BUT UNTIL NOW HE DID NOT!!!I ALSO SEND 2 EMAILS AGAIN AND NO RESPONSE TO THAT ALSO!!!THIS IS VERY POOR SERVICE ....WHY IS MY DETAILS NOT UP TO DATE SINCE I SPOKE TO RAYMOND AND HE VERIFIED MY DETAILS????I AM CONFUSED?????