1 reviews | Active since Feb 2012
No points allocation - Annoyed
<p>On the 22 March 2017, Dischem Victory submitted my receipts from January to March to Momentum enquiring why no allocation of points. On the 29th March received a reply to the email stating that till slips have been added on the files for processing. It has been over a month and still no allocation. Recent March and April slips have not yet been registered hence no points. I almost spent about R6000.00 to date at Dischem however no awards and momentum multiply kindly deduct the monthly fee from my account … for no service ….I have made numerous calls to Momentum with no productive outcome .Is this how Momentum treat customers ??? When will my points be allocated ??? “ in a year” ??? </p>
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
N D'Arch
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
N D'Arch
We have allocated some of the Dis-Chem benefit for spend received from 24 March 2017. We are however still waiting for information from Dis-Chem for purchases made between 3 January 2017 and 6 March 2017. Until we receive purchase information from our partner we are unable to allocate points. We are in the process of verifying with our partner why the information was not sent and when it will be received. The Dis-Chem file run is only updated once a month on the 10th of each month.
I am sorry that we are not able to fully resolve your query at this stage - we are aware of the problem and are in the process of resolving the issue. Our Business Analyst has advised that this is unfortunately not a quick fix and will take some time to resolve. I am thus unable to give you a time frame as to when the matter will be resolved, but will provide you with further feedback as and when more information has been received.
Kind regards,
N D'Arch
We have allocated some of the Dis-Chem benefit for spend received from 24 March 2017. We are however still waiting for information from Dis-Chem for purchases made between 3 January 2017 and 6 March 2017. Until we receive purchase information from our partner we are unable to allocate points. We are in the process of verifying with our partner why the information was not sent and when it will be received. The Dis-Chem file run is only updated once a month on the 10th of each month.
I am sorry that we are not able to fully resolve your query at this stage - we are aware of the problem and are in the process of resolving the issue. Our Business Analyst has advised that this is unfortunately not a quick fix and will take some time to resolve. I am thus unable to give you a time frame as to when the matter will be resolved, but will provide you with further feedback as and when more information has been received.
Kind regards,
N D'Arch
Good Day .
Dischem emailed all the receipts on the 22 March @ 10:57. This was acknowledged by Lesiba Manaka on the 22 March @ 1:12 pm . Furthermore the purchases were been captured in an email sent on the 29th March. So I am very confused as to what information is required in addition.
I received an call from one of the managers and his information does not relate to your feedback in the first paragraph .
Good Day .
Dischem emailed all the receipts on the 22 March @ 10:57. This was acknowledged by Lesiba Manaka on the 22 March @ 1:12 pm . Furthermore the purchases were been captured in an email sent on the 29th March. So I am very confused as to what information is required in addition.
I received an call from one of the managers and his information does not relate to your feedback in the first paragraph .
I dont appreciated your attitude ..... this really reflects on momentum as a organisation ....
The person that call me was very polite and concerned unfortunately your tone unacceptable ... Read my second reply again pertaining to the purchase proof awaiting from Dischem not the time frame .. I am the customer
The person that called me previously I would like to deal with him not to communicate to a person of your nature who has no customer relations instinct.
I dont appreciated your attitude ..... this really reflects on momentum as a organisation ....
The person that call me was very polite and concerned unfortunately your tone unacceptable ... Read my second reply again pertaining to the purchase proof awaiting from Dischem not the time frame .. I am the customer
The person that called me previously I would like to deal with him not to communicate to a person of your nature who has no customer relations instinct.
Thank you for your posting. We will confirm as soon as we have been able to allocate the points.
Kind regards,
N D'Arch
Thank you for your posting. We will confirm as soon as we have been able to allocate the points.
Kind regards,
N D'Arch
With reference to my previous posting of 3 May 2016, our Multiply department have confirmed that all relevant Dischem points have been allocated.
Please accept my apology for the delay experienced.
Kind regards
N D'Arch
With reference to my previous posting of 3 May 2016, our Multiply department have confirmed that all relevant Dischem points have been allocated.
Please accept my apology for the delay experienced.
Kind regards
N D'Arch
Good Morning. I have been to dischem this past weekend and no points reflecting .
Good Morning. I have been to dischem this past weekend and no points reflecting .
Dear Ms Subroyen,
Please accept my apology for only responding today - I referred your posting back to our Multiply Operational Support Analyst yesterday to query you point allocation, as I was provided feedback previously that the relevant points had been app****.
Our Multiply Operational Support Analyst verified with our IT department and confirmed that all purchases (spends) have been app**** up until 18 May 2017. Our IT department are still checking for any files not yet processed from 19 May 2017.
I will send you a separate email with a statement where it reflects that the spend dates have have been updated.
Kind regards,
N D'Arch
Dear Ms Subroyen,
Please accept my apology for only responding today - I referred your posting back to our Multiply Operational Support Analyst yesterday to query you point allocation, as I was provided feedback previously that the relevant points had been app****.
Our Multiply Operational Support Analyst verified with our IT department and confirmed that all purchases (spends) have been app**** up until 18 May 2017. Our IT department are still checking for any files not yet processed from 19 May 2017.
I will send you a separate email with a statement where it reflects that the spend dates have have been updated.
Kind regards,
N D'Arch