1 reviews | Active since May 2018
No one to answer the calls
We havecbeen trying to get hold of a Pension consultant since the 25th of May 2018, and keep getting a answering machine message that states there is no one to answer my call. It is now the 3rd working day that we have no luck to get someone at Momentum to answer their phones.
It is ridiculoys and pathetic that no one answer their phones.
Thank you for taking the time to inform us of your concerns. We will correspond further via e-mail as we require additional information from you.
Kind regards
CK
Thank you for taking the time to inform us of your concerns. We will correspond further via e-mail as we require additional information from you.
Kind regards
CK
I wish to confirm that I have spoken to the manager of the Fund and she will investigate further and revert back to you as requested.
Please accept our sincere apologies for the frustrations that you have encountered with regards to your husbands claim.
Kind Regards
Sue
I wish to confirm that I have spoken to the manager of the Fund and she will investigate further and revert back to you as requested.
Please accept our sincere apologies for the frustrations that you have encountered with regards to your husbands claim.
Kind Regards
Sue
I confirm that Faeeza has contacted you this morning and explained the fact that SARS have declined the directives on numerous occasions due to the fact that your husband was registered as deceased on their system. You have confirmed that this has now been rectified.
You have also confirmed that you will go to SARS and have the manual directive cancelled and you will confirm with Faeeza when this has been done in order that she can apply on system for the correct directive. (This is to ensure that there is no duplicate directive on the SARS system)
Kind Regards
Sue
I confirm that Faeeza has contacted you this morning and explained the fact that SARS have declined the directives on numerous occasions due to the fact that your husband was registered as deceased on their system. You have confirmed that this has now been rectified.
You have also confirmed that you will go to SARS and have the manual directive cancelled and you will confirm with Faeeza when this has been done in order that she can apply on system for the correct directive. (This is to ensure that there is no duplicate directive on the SARS system)
Kind Regards
Sue