No one knows where to get my policy schedule...WOW!

I called Momentum yesterday, and spent 15 minutes on the phone being sent to 5 different departments, and all I need is my funeral plan and life cover policy schedule. I received some document about my life cover but it doesn't show who my beneficiaries are and what the percentage split is. Through this up and down I was sent on, the service was absolutely poor, my call was cold transferred and me getting to one Mandisa just asking "are you working for FNB?". Without even telling me the relevance of her question....I am disappointed and frustated with this service, if this is how clients are treated when nothing has happened, how much more when a claim needs to be submitted. These are all the numbers I was given through this poor quality call ********** 585, ********** 930, ********** 423, ********** 229, ********** 654. Can one person really be moved around so many times and given so many numbers just for policy schedules?

I am definitely moving my life cover from Momentum, its a pity I will have new waiting periods on the funeral plan if I move it, otherwise I would today!