SB
Shirean B
1 reviews | Active since Apr 2017
11 Mar 2021, 12:57
No Momentum with Momentum.....
As one of the largest financial services providers in South Africa, one would expect better customer service. Just scrolling through the endless reviews by other unsatisfied clients, says it all. Sadly not even the working hours advertised on your Website or email correspondence has been updated since COVID lock-down initially started in 2020. A year down the line, Starting hours still advertised from 7am, yet make that call between 7am and 8am (weekdays) and you receive a automated response that business hours are from 8am. Not to mention the time wasted daily trying to follow up on a withdrawal request (just to get the application form), promised call backs and email responses that should take 48 hours are still ignored... the list is endless This is the exact reason why I do not need or require your services.
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
11 Mar 2021, 13:45Thank you for bringing this unfortunate situation to our attention. I am truly sorry for the frustration you have been experiencing in your recent dealings with our contact center.
Please allow us an opportunity to investigate this matter and we will be in contact with you soon.
I can in the meanwhile confirm that the office hours for our contact centers are Monday to Friday from 08:00 to 17:00. We will make sure that this information is displayed on all our e-mail communications going forward as the website has been updated.
Kind regards
CK
Please allow us an opportunity to investigate this matter and we will be in contact with you soon.
I can in the meanwhile confirm that the office hours for our contact centers are Monday to Friday from 08:00 to 17:00. We will make sure that this information is displayed on all our e-mail communications going forward as the website has been updated.
Kind regards
CK
Momentum (SA)'s reply11 Mar 2021, 13:45
Official
Thank you for bringing this unfortunate situation to our attention. I am truly sorry for the frustration you have been experiencing in your recent dealings with our contact center.
Please allow us an opportunity to investigate this matter and we will be in contact with you soon.
I can in the meanwhile confirm that the office hours for our contact centers are Monday to Friday from 08:00 to 17:00. We will make sure that this information is displayed on all our e-mail communications going forward as the website has been updated.
Kind regards
CK
Please allow us an opportunity to investigate this matter and we will be in contact with you soon.
I can in the meanwhile confirm that the office hours for our contact centers are Monday to Friday from 08:00 to 17:00. We will make sure that this information is displayed on all our e-mail communications going forward as the website has been updated.
Kind regards
CK
Momentum (SA)'s replyOfficial
11 Mar 2021, 15:52Kindly refer to the detailed feedback provided via e-mail and please let me know should you require any additional information or assistance.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply11 Mar 2021, 15:52
Official
Kindly refer to the detailed feedback provided via e-mail and please let me know should you require any additional information or assistance.
Kind regards
CK
Kind regards
CK
SB
Shirean B's updateReviewer Update
11 Mar 2021, 16:45Dear CK,
Many thanks for your prompt attention to my concerns raised.
I understand that my request is complicated and cannot be immediately resolved by yourselves, I look forward to your further communication in this regard.
Thank you for updating your Web site with the correct business hours and I am sure all your future correspondence will reflect the same.
I must compliment your call center staff that has dealt with me telephonically thus far, their professionalism and patience is noted and appreciated. I am sure if they are equipped with the correct information they might have been able to avoid the frustrations I have had. Perhaps your Managers are inundated and cannot respond timeously. Nevertheless I appreciate the assistance and information you have provided to me today.
Kind regards
Shirean
Many thanks for your prompt attention to my concerns raised.
I understand that my request is complicated and cannot be immediately resolved by yourselves, I look forward to your further communication in this regard.
Thank you for updating your Web site with the correct business hours and I am sure all your future correspondence will reflect the same.
I must compliment your call center staff that has dealt with me telephonically thus far, their professionalism and patience is noted and appreciated. I am sure if they are equipped with the correct information they might have been able to avoid the frustrations I have had. Perhaps your Managers are inundated and cannot respond timeously. Nevertheless I appreciate the assistance and information you have provided to me today.
Kind regards
Shirean
SB
Shirean B's update11 Mar 2021, 16:45
Reviewer Update
Dear CK,
Many thanks for your prompt attention to my concerns raised.
I understand that my request is complicated and cannot be immediately resolved by yourselves, I look forward to your further communication in this regard.
Thank you for updating your Web site with the correct business hours and I am sure all your future correspondence will reflect the same.
I must compliment your call center staff that has dealt with me telephonically thus far, their professionalism and patience is noted and appreciated. I am sure if they are equipped with the correct information they might have been able to avoid the frustrations I have had. Perhaps your Managers are inundated and cannot respond timeously. Nevertheless I appreciate the assistance and information you have provided to me today.
Kind regards
Shirean
Many thanks for your prompt attention to my concerns raised.
I understand that my request is complicated and cannot be immediately resolved by yourselves, I look forward to your further communication in this regard.
Thank you for updating your Web site with the correct business hours and I am sure all your future correspondence will reflect the same.
I must compliment your call center staff that has dealt with me telephonically thus far, their professionalism and patience is noted and appreciated. I am sure if they are equipped with the correct information they might have been able to avoid the frustrations I have had. Perhaps your Managers are inundated and cannot respond timeously. Nevertheless I appreciate the assistance and information you have provided to me today.
Kind regards
Shirean
Momentum (SA)'s replyOfficial
12 Mar 2021, 09:21Dear Shirean,
Thank you for the special acknowledgement and fine compliment posted, I will ensure that the Service Specialist's that you dealt with in our contact center receives the necessary recognition they deserve.
We will notify all our Fund members, once the final notice has been issued and we are able to assist with such withdrawals. thereafter and on receipt of the required documentation, we will gladly assist you with the necessary urgency.
Kind regards
CK
Thank you for the special acknowledgement and fine compliment posted, I will ensure that the Service Specialist's that you dealt with in our contact center receives the necessary recognition they deserve.
We will notify all our Fund members, once the final notice has been issued and we are able to assist with such withdrawals. thereafter and on receipt of the required documentation, we will gladly assist you with the necessary urgency.
Kind regards
CK
Momentum (SA)'s reply12 Mar 2021, 09:21
Official
Dear Shirean,
Thank you for the special acknowledgement and fine compliment posted, I will ensure that the Service Specialist's that you dealt with in our contact center receives the necessary recognition they deserve.
We will notify all our Fund members, once the final notice has been issued and we are able to assist with such withdrawals. thereafter and on receipt of the required documentation, we will gladly assist you with the necessary urgency.
Kind regards
CK
Thank you for the special acknowledgement and fine compliment posted, I will ensure that the Service Specialist's that you dealt with in our contact center receives the necessary recognition they deserve.
We will notify all our Fund members, once the final notice has been issued and we are able to assist with such withdrawals. thereafter and on receipt of the required documentation, we will gladly assist you with the necessary urgency.
Kind regards
CK