CJ
Chevonne J
1 reviews | Active since Feb 2020
19 Feb 2026, 11:06
No help at all
It’s been days , over a week that I’ve been trying to get assistance. Your WhatsApp service as well email assistance is extremely poor. I need help with changing my banking details and what’s concerning is that I cannot view my provident statement and breakdown on your website
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
19 Feb 2026, 11:20Dear Chevonne
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
mvdm
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
mvdm
Momentum (SA)'s reply19 Feb 2026, 11:20
Official
Dear Chevonne
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
mvdm
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
mvdm
CJ
Chevonne J's updateReviewer Update
02 Mar 2026, 16:31Probably an entire month it took you to get back to me to update baking details. I knew I was going to submit a two pot claim and I knew you would be extremely busy hence I attempted to get this resolved way in advance.
I’m now presented with an error that my banking details cannot be validated
I was assured by your staff on the 19th Feb that it would be resolved , again same person told me today your business analyst confirmed it will no longer be an issue. I tried again and guess what???? SAME ISSUE
I’m now presented with an error that my banking details cannot be validated
I was assured by your staff on the 19th Feb that it would be resolved , again same person told me today your business analyst confirmed it will no longer be an issue. I tried again and guess what???? SAME ISSUE
CJ
Chevonne J's update02 Mar 2026, 16:31
Reviewer Update
Probably an entire month it took you to get back to me to update baking details. I knew I was going to submit a two pot claim and I knew you would be extremely busy hence I attempted to get this resolved way in advance.
I’m now presented with an error that my banking details cannot be validated
I was assured by your staff on the 19th Feb that it would be resolved , again same person told me today your business analyst confirmed it will no longer be an issue. I tried again and guess what???? SAME ISSUE
I’m now presented with an error that my banking details cannot be validated
I was assured by your staff on the 19th Feb that it would be resolved , again same person told me today your business analyst confirmed it will no longer be an issue. I tried again and guess what???? SAME ISSUE
Momentum (SA)'s replyOfficial
03 Mar 2026, 10:38Dear Chevonne
I am sorry to hear about the delay. I have escalated your complaint to the fund managers again for assistance.
Kind regards
Mvdm
I am sorry to hear about the delay. I have escalated your complaint to the fund managers again for assistance.
Kind regards
Mvdm
Momentum (SA)'s reply03 Mar 2026, 10:38
Official
Dear Chevonne
I am sorry to hear about the delay. I have escalated your complaint to the fund managers again for assistance.
Kind regards
Mvdm
I am sorry to hear about the delay. I have escalated your complaint to the fund managers again for assistance.
Kind regards
Mvdm