No help

I am having a problem with my online account. I have sent numerous e mails to their help portal with no response. I downloaded the app hoping it would be better. Instead I keep getting a message that there is a technical difficulty and so I follow all the prompts to resolve the issue. The App promises to resolve the issue within 3 working days. Still nothing. So I try phoning the help line. The phone just rings and rings with the usual " all our assistants are busy" message. So now I am using this forum in the hope that my year old problem can be be resolved. I can only hope and pray.