YD
Yolandi D
1 reviews | Active since Oct 2020
08 Oct 2020, 15:04
No go Momentum
I was recently retrenched by my company. Our retirement fund is administered by Momentum. I sent notification and withdrawal documents to Momentum on 15 September. During their webinar and all other communication they informed me that their turnaround time is 26 days. Imagine my surprise when I received an sms On 17 September stating their turnaround time will now be 60 days. Since then I have had no communication from them, I contacted them and was told that they have not received my documentation from my employer. So I resubmitted all the required documentation and was then told that I must realize my previous employer is not their only client and I should call back after 60 days.
Helpful (0)
Replies (6)0
Replies (6)
Momentum (SA)'s replyOfficial
08 Oct 2020, 15:11Thank you for informing us of your concerns. The matter will be escalated for urgent assistance and feedback.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s reply08 Oct 2020, 15:11
Official
Thank you for informing us of your concerns. The matter will be escalated for urgent assistance and feedback.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s replyOfficial
08 Oct 2020, 15:45The manager in funds at work tried to contact you however, you were unable to take her call. Can you please provide us with your identity number in order to trace your information.
Thank you
Kind regards
NH
Thank you
Kind regards
NH
Momentum (SA)'s reply08 Oct 2020, 15:45
Official
The manager in funds at work tried to contact you however, you were unable to take her call. Can you please provide us with your identity number in order to trace your information.
Thank you
Kind regards
NH
Thank you
Kind regards
NH
YD
Yolandi D's updateReviewer Update
09 Oct 2020, 13:17So after sending my details through to Momentum as requested, all I have heard is crickets. Nothing, just a continuation of the poor service delivery I have experienced to date.
YD
Yolandi D's update09 Oct 2020, 13:17
Reviewer Update
So after sending my details through to Momentum as requested, all I have heard is crickets. Nothing, just a continuation of the poor service delivery I have experienced to date.
Momentum (SA)'s replyOfficial
09 Oct 2020, 14:29Your complaint has been referred to the manger of the fund who will provide you with the necessary feedback in due course.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s reply09 Oct 2020, 14:29
Official
Your complaint has been referred to the manger of the fund who will provide you with the necessary feedback in due course.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s replyOfficial
12 Oct 2020, 08:35Confirmation has been received that the manager of the area has made contact with you.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s reply12 Oct 2020, 08:35
Official
Confirmation has been received that the manager of the area has made contact with you.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s replyOfficial
13 Oct 2020, 08:07The Manager of the Fund confirmed that he called on a couple of occasions and the call was not answered. He then sent a message.
The tax is requested on the official SARS tax system and will not appear on your SARS profile.
Kind regards
NH
The tax is requested on the official SARS tax system and will not appear on your SARS profile.
Kind regards
NH
Momentum (SA)'s reply13 Oct 2020, 08:07
Official
The Manager of the Fund confirmed that he called on a couple of occasions and the call was not answered. He then sent a message.
The tax is requested on the official SARS tax system and will not appear on your SARS profile.
Kind regards
NH
The tax is requested on the official SARS tax system and will not appear on your SARS profile.
Kind regards
NH