No funeral benefit paid after more than a year

Last year after my husband died I had to resort to HelloPeter in order to get Momentum to sort out the pension due to me. In terms of my late husband's pension scheme an amount was payable towards towards funeral costs. My late husband passed away on 22 May 2019 and the amount payable to me has still not been deposited into my account despite having sent several emails recently so I have once again had to resort to HelloPeter in the hope of getting some action from Momentum.