GG
Glen G
1 reviews | Active since Nov 2015
28 Oct 2019, 17:36
No feedback regarding my withdrawal
I have sent 6 emails to Momentums client services since the 15th of October requesting feedback regarding my withdrawal as well as logging a complaint on Momentums website and to date I have received no response. Momentum were very quick to take my money but when it comes to withdrawals no response...it's a black hole! Pathetic customer service! Extremely frustrated! Please people and corporates invest your money somewhere else because Momentum really don't care!
Helpful (0)
Replies (6)0
Replies (6)
Momentum (SA)'s replyOfficial
29 Oct 2019, 09:14Thank you for taking the time to inform us of your concerns. It has been referred for the attention of the relevant department. You will be contacted soon.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply29 Oct 2019, 09:14
Official
Thank you for taking the time to inform us of your concerns. It has been referred for the attention of the relevant department. You will be contacted soon.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s replyOfficial
29 Oct 2019, 13:49I refer to your complaint and confirm that your funds were preserved at your request. You then contacted our contact centre and they sent you the withdrawal forms at your request. We received the completed withdrawal forms on the 15th of October and the claim is in progress. The turnaround time is 26 working days from receipt of all outstanding documents.
I am unable to trace 6 emails which were sent after you had submitted your withdrawal but do note that when you had submitted your forms you asked for confirmation which our staff did not confirm receipt of. For this please accept our sincere apologies.
I confirm that i have tried to call you and you are obviously busy.
Kind Regards
SdP
I am unable to trace 6 emails which were sent after you had submitted your withdrawal but do note that when you had submitted your forms you asked for confirmation which our staff did not confirm receipt of. For this please accept our sincere apologies.
I confirm that i have tried to call you and you are obviously busy.
Kind Regards
SdP
Momentum (SA)'s reply29 Oct 2019, 13:49
Official
I refer to your complaint and confirm that your funds were preserved at your request. You then contacted our contact centre and they sent you the withdrawal forms at your request. We received the completed withdrawal forms on the 15th of October and the claim is in progress. The turnaround time is 26 working days from receipt of all outstanding documents.
I am unable to trace 6 emails which were sent after you had submitted your withdrawal but do note that when you had submitted your forms you asked for confirmation which our staff did not confirm receipt of. For this please accept our sincere apologies.
I confirm that i have tried to call you and you are obviously busy.
Kind Regards
SdP
I am unable to trace 6 emails which were sent after you had submitted your withdrawal but do note that when you had submitted your forms you asked for confirmation which our staff did not confirm receipt of. For this please accept our sincere apologies.
I confirm that i have tried to call you and you are obviously busy.
Kind Regards
SdP
GG
Glen G's updateReviewer Update
20 Nov 2019, 18:01So SdP, as expected, today is 26 working days and I still don't have my money! Is this how Momentum keeps their word?
GG
Glen G's update20 Nov 2019, 18:01
Reviewer Update
So SdP, as expected, today is 26 working days and I still don't have my money! Is this how Momentum keeps their word?
GG
Glen G's updateReviewer Update
20 Nov 2019, 18:01So SdP, as expected, today is 26 working days and I still don't have my money! Is this how Momentum keeps their word?
GG
Glen G's update20 Nov 2019, 18:01
Reviewer Update
So SdP, as expected, today is 26 working days and I still don't have my money! Is this how Momentum keeps their word?
Momentum (SA)'s replyOfficial
21 Nov 2019, 09:26Hi Glen
I refer to our telephone conversation and sincerely apologise for the fact that there has been a delay and this was not communicated.
I confirm that payment will be made by next Friday.
Kind Regards
Sue
I refer to our telephone conversation and sincerely apologise for the fact that there has been a delay and this was not communicated.
I confirm that payment will be made by next Friday.
Kind Regards
Sue
Momentum (SA)'s reply21 Nov 2019, 09:26
Official
Hi Glen
I refer to our telephone conversation and sincerely apologise for the fact that there has been a delay and this was not communicated.
I confirm that payment will be made by next Friday.
Kind Regards
Sue
I refer to our telephone conversation and sincerely apologise for the fact that there has been a delay and this was not communicated.
I confirm that payment will be made by next Friday.
Kind Regards
Sue
GG
Glen G's updateReviewer Update
22 Nov 2019, 11:50Yesterday I received a call from Sue at Momentum. She apologised and promised to ensure the payment was made by Friday next week. I was very surprised and extremely happy to hear that payment has already been processed. Sue called to confirm. This is the kind of service expected. Thank you Sue for your efforts, sincerely appreciated!
GG
Glen G's update22 Nov 2019, 11:50
Reviewer Update
Yesterday I received a call from Sue at Momentum. She apologised and promised to ensure the payment was made by Friday next week. I was very surprised and extremely happy to hear that payment has already been processed. Sue called to confirm. This is the kind of service expected. Thank you Sue for your efforts, sincerely appreciated!