No Feedback on Query

I app**** for the Multiply Cash Back Card in October 2018 and gave my FICA documents to the courier and I was told that I will be informed when the FICA documents have been verified and card activated.

After a week of no feedback I contacted Multiply via Facebook Messenger and they informed me that someone will call me, a few hours later a service specialists Shirmikah Baijnath phoned me and told me that my proof of address was not an acceptable proof of address, which I accepted and sent her the correct documents later that evening on the 29th October 2018 and asked her for feedback on when the documents are verified and card activated.

On the 2nd November 2018 I sent Shirmikah another email requesting feedback on the above and no response EVEN THOUGH I RECEIVED A READ RECEIPT THAT SHE READ MY EMAIL!!!

Again on the 8th November I sent her another email and AGAIN SHE READS IT AND DOESN'T REPLY.

This is totally unacceptable to ignore a customers query, I pay the monthly Multiply premium so I at least expect some semblance of customer service.

I am sitting with a ****** Multiply card that I'm not even sure I can use!!!

This is rude and unprofessional!