No feedback on enquiry after a week

<p>Dear momentum.</p> <p> </p> <p>The first step in providing exceptional customer care, is to return calls and ensure that a client is kept abreast of progress.</p> <p> </p> <p>I requested a reinstatement of my Momentum life insurance policy. I completed the necessary paperwork and returned it via email, only to receive a quotation of R300 more.</p> <p> </p> <p>1. I have not requested a change on my Momentum policy, I have requested a reinstatement.</p> <p>2. I have completed the questions as requested on the form and answered them as per the timelines specified.</p> <p>3. I am not a smoker and yet, I have classified as a smoker. </p> <p>4. I requested that an underwriter contact me last Monday - a week later and still no word! </p> <p> </p> <p>It's this type of sloppy service that makes me want to change to another service provider. It makes me want to cancel my medical aid with Momentum and move on to another medical aid scheme as well.</p> <p> </p> <p>I contacted Discovery last Tuesday and received feedback in a day with quotations for life insurance and medical aid. And the rates are now seemingly cheaper for the same service offering than Momentum. Their response time and service has been nothing short of excellent.</p> <p> </p> <p>Now, give me a reason why I shouldn't change to a service provider who cares about their client needs, rather than paying fat salaries to imbeciles who couldn't care to respond to a client enquiry?</p> <p> </p>