No feedback on 2 Pot claim 12 days later

I summitted a withdrawal form via email(after failing on their whatsapp number provided) in the morning of the 3rd of September. Seeing there was no update on the status of my claim, i called them which is when i was made aware that i had not selected how much i wanted to withdraw, i then immediately confirmed how much and was assured was in order. Having had no update/confirmation correspondence, i called again two days later only to be told the same thing again and that they tried to call etc. I again confirmed how much i wanted to withdraw and also sent them an email and a whatsapp message to confirm this (again no feedback is given). I then called again and spoke to a 3rd consultant(Evette) last Thursday who i must say was very helpful and professional but after my previous attempts to get feedback, i am a bit concerned. Momentum confirmed payment within 14 days but it is concerning to not receive any form of update 12 days later. This is very frustrating, can you please urgently assist.