TG
Terina G

1 reviews | Active since May 2016

15 May 2019, 10:09

No Feedback - Funds at Work

I am on my last nerve and I have resorted to Hello Peter as I have a guaranteed way of receiving a response. I have sent numerous emails regarding my Funds at Work withdrawal, When I had left my previous employer, All documentation was submitted including the Withdrawal Form, a month later, I had to submit another form to Momentum. I received an email to submit this form. I have sent numerous emails and asking for a consultant to callback and I wont even get a call back to confirm receipt of the documentation and that it is in process etc. I am aware that it will take 26 days, I am not prepared to wait for 26 days and not knowing if all is in order with this claim. I am not prepared to wait for 26 days as it is my funds that I need urgently, That is my money after all.

Momentum has given me a very bad experience and I will not recommend anything to my family and friends. Where is the customer service? I have gone through the posts and its all the same, no customer service at all. Absolutely pathetic. I have to post on hello peter in order to get a response. Change the game here!!!

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Replies (5)
TG
Terina G's update15 May 2019, 10:11
Reviewer Update
I am not prepared to wait for MORE THAN 26 days as it is my funds that I need urgently, That is my money after all.
Momentum (SA)
Momentum (SA)'s reply15 May 2019, 10:11
Official
 We appreciate you raising your concerns with us.  We will investigate, and a manager will contact you shortly to discuss. 

Kind regards,

N D'Arch
TG
Terina G's update15 May 2019, 10:25
Reviewer Update
Eagerly waiting, thanks
TG
Terina G's update15 May 2019, 10:56
Reviewer Update
Received a callback in a turn around time less than 30 minutes from Sue Du Plessis. I have been assisted and sorted out the miscommunication between myself, momentum and the previous emplyer. My previous employer did not submit the paperwork and I have been advised that I will have to wait 26 days from the 7th of May 2019. Thank you Momentum for assisting me and I will wait for the time period advised. Thanks Sue, you are awesome and gave me comfort that all is in order.
Momentum (SA)
Momentum (SA)'s reply15 May 2019, 10:57
Official
I refer to our telephone conversation and I understand your frustration. Please accept my sincere apologies that no one has contacted you.

The relevant documents were received by ourselves on the 7th May. The claim is in progress.

The turnaround time is 26 working days from date of receipt of the last documents.

Kind Regards

Sue