WB
Wessel B
1 reviews | Active since Aug 2011
09 May 2021, 15:26
No feedback from Momentum for medical claim.
We have always been happy with Momentum, but our recent experiences have not been positive. My wife had a mastectomy and we submitted a claim almost 2 months ago. At first when we followed up, Momentum informed us that one signature was missing (granted, that was our oversight). Since the corrected docs were sent through, neither us or our broker have been able to get any feedback on the processing of our claim. Medical bills are stacking up and we desperately need this claim to be finalised. Can someone PLEASE get back to us? This is now really getting ridiculous.
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Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
10 May 2021, 08:27Good day, Wessel.
We are sorry to hear that you are not getting satisfactory results on your claim. Please allow us to look at this matter and contact you during the course of today to discuss it.
Andrew
We are sorry to hear that you are not getting satisfactory results on your claim. Please allow us to look at this matter and contact you during the course of today to discuss it.
Andrew
Momentum (SA)'s reply10 May 2021, 08:27
Official
Good day, Wessel.
We are sorry to hear that you are not getting satisfactory results on your claim. Please allow us to look at this matter and contact you during the course of today to discuss it.
Andrew
We are sorry to hear that you are not getting satisfactory results on your claim. Please allow us to look at this matter and contact you during the course of today to discuss it.
Andrew
Momentum (SA)'s replyOfficial
10 May 2021, 12:56I received confirmation from the claims department that the claim has been sent to the payment team this morning.
we would like to apologise for the delay and the frustration that this matter has caused you.
Kind regards
Michele
we would like to apologise for the delay and the frustration that this matter has caused you.
Kind regards
Michele
Momentum (SA)'s reply10 May 2021, 12:56
Official
I received confirmation from the claims department that the claim has been sent to the payment team this morning.
we would like to apologise for the delay and the frustration that this matter has caused you.
Kind regards
Michele
we would like to apologise for the delay and the frustration that this matter has caused you.
Kind regards
Michele
WB
Wessel B's updateReviewer Update
11 May 2021, 07:01Thanks so much for the swift action taken. The funds reflected in my wife’s account this morning. It takes a huge burden off our shoulders. Thank you once again!
WB
Wessel B's update11 May 2021, 07:01
Reviewer Update
Thanks so much for the swift action taken. The funds reflected in my wife’s account this morning. It takes a huge burden off our shoulders. Thank you once again!