No feedback from Momentum

My Health Return was showing incorrectly on my Momentum Health profile for August 2018. I have contacted both Momentum Health and Multiply and initially they admitted to the error and told me that it will be sorted within a few days. More than two weeks later I had to contact them again because it was still not showing correctly. I have had no feedback from them since.

Taryn Rossouw from Multiply sent me a document on how the rewards are calculated but Multiply doesn't even understand their own product. I have received my Health Returns for more than a year without any issues until now...

There always seem to be a "system error" at Momentum and Multiply.