ZD
Zandra D
1 reviews | Active since Jun 2024
17 Sept 2024, 12:14
no feedback
What is going on with the momentum pension call centre. Nobody is answering phones for service inquiries we tried calling 60 times and more, we left 20 email enquiring about a client pension payout . This is shocking from a company like this. Unacceptable. ref number 68891
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
17 Sept 2024, 13:07Thank you for your posting.
The matter has been escalated to the fund manager for assistance.
Kind regards
NH
The matter has been escalated to the fund manager for assistance.
Kind regards
NH
Momentum (SA)'s reply17 Sept 2024, 13:07
Official
Thank you for your posting.
The matter has been escalated to the fund manager for assistance.
Kind regards
NH
The matter has been escalated to the fund manager for assistance.
Kind regards
NH
ZD
Zandra D's updateReviewer Update
17 Sept 2024, 13:34thank you very much for escalating it but it does not help escalating queries if there is more than 60 calls and mails that is not answered, so how long will this escalation take before we get an answer
ZD
Zandra D's update17 Sept 2024, 13:34
Reviewer Update
thank you very much for escalating it but it does not help escalating queries if there is more than 60 calls and mails that is not answered, so how long will this escalation take before we get an answer
Momentum (SA)'s replyOfficial
17 Sept 2024, 13:41Zandra I can merely escalate your request to the division who is dealing with your payment. I cannot answer any of your questions and will forward your message again.
Momentum (SA)'s reply17 Sept 2024, 13:41
Official
Zandra I can merely escalate your request to the division who is dealing with your payment. I cannot answer any of your questions and will forward your message again.