PA
Priyanka A
1 reviews | Active since Jul 2019
27 Aug 2025, 17:59
No Feedback Despite Escalation – Provident Fund Claim
I am extremely disappointed with the service from Momentum regarding my provident fund withdrawal claim.
I submitted my provident fund withdrawal claim on 8 August 2025 and to date the funds have not been disinvested. My two-pot claim earlier this year also faced delays, with inconsistent excuses ranging from “issues with SARS” to “system problems escalated to IT.”
What makes this worse is the lack of basic communication. Even after I sent an escalation email two days ago, I have not been contacted telephonically nor even received a simple update on the status of my claims. The dismissive attitude from consultants, contradictory information, and constant excuses about “system issues” have left me with no confidence in Momentum’s processes.
This level of service is unacceptable. If I do not receive immediate resolution, I will escalate the matter to the Pension Funds Adjudicator and Ombudsman for Long-Term Insurance.
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
28 Aug 2025, 08:32Dear Priyanka
We note the content of your posting, and we have escalated the matter to the relevant fund manager for urgent attention.
They will be in touch with you soon.
Kind regards
EdB
We note the content of your posting, and we have escalated the matter to the relevant fund manager for urgent attention.
They will be in touch with you soon.
Kind regards
EdB
Momentum (SA)'s reply28 Aug 2025, 08:32
Official
Dear Priyanka
We note the content of your posting, and we have escalated the matter to the relevant fund manager for urgent attention.
They will be in touch with you soon.
Kind regards
EdB
We note the content of your posting, and we have escalated the matter to the relevant fund manager for urgent attention.
They will be in touch with you soon.
Kind regards
EdB
PA
Priyanka A's updateReviewer Update
05 Sept 2025, 11:19After my initial Hello Peter review, a senior manager contacted me last week. However, since that call, I have received no further feedback or resolution on my provident fund withdrawal claim.
I submitted my claim on 8 August 2025, yet my funds have still not been disinvested. Every time I follow up with the call centre, I receive contradictory information with the same tired excuses about “system glitches” now needing escalation to IT.
Momentum’s service is nothing short of pathetic – no accountability, no urgency, and no resolution weeks after submission. Clients should not have to fight this hard to access their own money.
I submitted my claim on 8 August 2025, yet my funds have still not been disinvested. Every time I follow up with the call centre, I receive contradictory information with the same tired excuses about “system glitches” now needing escalation to IT.
Momentum’s service is nothing short of pathetic – no accountability, no urgency, and no resolution weeks after submission. Clients should not have to fight this hard to access their own money.
PA
Priyanka A's update05 Sept 2025, 11:19
Reviewer Update
After my initial Hello Peter review, a senior manager contacted me last week. However, since that call, I have received no further feedback or resolution on my provident fund withdrawal claim.
I submitted my claim on 8 August 2025, yet my funds have still not been disinvested. Every time I follow up with the call centre, I receive contradictory information with the same tired excuses about “system glitches” now needing escalation to IT.
Momentum’s service is nothing short of pathetic – no accountability, no urgency, and no resolution weeks after submission. Clients should not have to fight this hard to access their own money.
I submitted my claim on 8 August 2025, yet my funds have still not been disinvested. Every time I follow up with the call centre, I receive contradictory information with the same tired excuses about “system glitches” now needing escalation to IT.
Momentum’s service is nothing short of pathetic – no accountability, no urgency, and no resolution weeks after submission. Clients should not have to fight this hard to access their own money.
Momentum (SA)'s replyOfficial
05 Sept 2025, 11:57Dear Priyanka
Our apologies for the negative experience, and for alerting us to this.
We have again escalated the matter to the relevant fund manager, and requested that you be contacted.
Kind regards
EdB
Our apologies for the negative experience, and for alerting us to this.
We have again escalated the matter to the relevant fund manager, and requested that you be contacted.
Kind regards
EdB
Momentum (SA)'s reply05 Sept 2025, 11:57
Official
Dear Priyanka
Our apologies for the negative experience, and for alerting us to this.
We have again escalated the matter to the relevant fund manager, and requested that you be contacted.
Kind regards
EdB
Our apologies for the negative experience, and for alerting us to this.
We have again escalated the matter to the relevant fund manager, and requested that you be contacted.
Kind regards
EdB
PA
Priyanka A's updateReviewer Update
07 Sept 2025, 07:33Despite Momentum’s promises that my provident fund withdrawal claim would be escalated to the fund manager, I have still received no response, no update, and no resolution.
My claim was submitted on 8 August 2025, yet my funds remain undisinvested. Every interaction with the call centre results in the same contradictory excuses and so-called “system glitches”, but no progress whatsoever.
Momentum’s handling of this matter reflects a complete lack of accountability and respect for clients. Empty promises, *********** staff, and repeated delays are unacceptable when people’s money is at stake.
If this is not resolved by next week, I will have no alternative but to escalate the matter to the Pension Funds Adjudicator and Ombudsman for Long-Term Insurance.
It is clear from the numerous reviews online that I am not the only client facing these delays. Instead of providing excuses, Momentum should be training their staff properly to assist clients efficiently.
This entire experience has been utterly disappointing. I am already in the process of moving my policies, including my life insurance and retirement annuity, because I refuse to risk the same nonsense when it comes time to claim in the future.
My claim was submitted on 8 August 2025, yet my funds remain undisinvested. Every interaction with the call centre results in the same contradictory excuses and so-called “system glitches”, but no progress whatsoever.
Momentum’s handling of this matter reflects a complete lack of accountability and respect for clients. Empty promises, *********** staff, and repeated delays are unacceptable when people’s money is at stake.
If this is not resolved by next week, I will have no alternative but to escalate the matter to the Pension Funds Adjudicator and Ombudsman for Long-Term Insurance.
It is clear from the numerous reviews online that I am not the only client facing these delays. Instead of providing excuses, Momentum should be training their staff properly to assist clients efficiently.
This entire experience has been utterly disappointing. I am already in the process of moving my policies, including my life insurance and retirement annuity, because I refuse to risk the same nonsense when it comes time to claim in the future.
PA
Priyanka A's update07 Sept 2025, 07:33
Reviewer Update
Despite Momentum’s promises that my provident fund withdrawal claim would be escalated to the fund manager, I have still received no response, no update, and no resolution.
My claim was submitted on 8 August 2025, yet my funds remain undisinvested. Every interaction with the call centre results in the same contradictory excuses and so-called “system glitches”, but no progress whatsoever.
Momentum’s handling of this matter reflects a complete lack of accountability and respect for clients. Empty promises, *********** staff, and repeated delays are unacceptable when people’s money is at stake.
If this is not resolved by next week, I will have no alternative but to escalate the matter to the Pension Funds Adjudicator and Ombudsman for Long-Term Insurance.
It is clear from the numerous reviews online that I am not the only client facing these delays. Instead of providing excuses, Momentum should be training their staff properly to assist clients efficiently.
This entire experience has been utterly disappointing. I am already in the process of moving my policies, including my life insurance and retirement annuity, because I refuse to risk the same nonsense when it comes time to claim in the future.
My claim was submitted on 8 August 2025, yet my funds remain undisinvested. Every interaction with the call centre results in the same contradictory excuses and so-called “system glitches”, but no progress whatsoever.
Momentum’s handling of this matter reflects a complete lack of accountability and respect for clients. Empty promises, *********** staff, and repeated delays are unacceptable when people’s money is at stake.
If this is not resolved by next week, I will have no alternative but to escalate the matter to the Pension Funds Adjudicator and Ombudsman for Long-Term Insurance.
It is clear from the numerous reviews online that I am not the only client facing these delays. Instead of providing excuses, Momentum should be training their staff properly to assist clients efficiently.
This entire experience has been utterly disappointing. I am already in the process of moving my policies, including my life insurance and retirement annuity, because I refuse to risk the same nonsense when it comes time to claim in the future.