SL
Sihle L
1 reviews | Active since Dec 2020
03 Mar 2021, 23:31
No Feedback Claim Submitted 2020
SL *** is a retirement plan that my late father Nkosinathi Emmanuel Luthuli took and nominated his wife. Documents that Momentum has requested has been submitted and to date, there is no assessor assigned to the claim and provide feedback. The process has taken more than the turn around time and the team leader Marius Frederick has been notified.
No one is bothered to provide the nominated beneficiary of the status of the claim. The assessor is on leave and will be back on 18 March 2021. What has the team leader done to expedite the process? Nothing, I have followed up with the relevant department and to date, I am the only one who is willing to get the mater finalised.
Helpful (0)
Replies (13)0
Replies (13)
Momentum (SA)'s replyOfficial
04 Mar 2021, 07:37Dear Sihle
Thank you for bringing this to our attention. Please provide us with the full policy in order to assist you. You may add this under the additional information please or alternative post it under a private reply.
Thank you
Kind regards
NH
Thank you for bringing this to our attention. Please provide us with the full policy in order to assist you. You may add this under the additional information please or alternative post it under a private reply.
Thank you
Kind regards
NH
Momentum (SA)'s reply04 Mar 2021, 07:37
Official
Dear Sihle
Thank you for bringing this to our attention. Please provide us with the full policy in order to assist you. You may add this under the additional information please or alternative post it under a private reply.
Thank you
Kind regards
NH
Thank you for bringing this to our attention. Please provide us with the full policy in order to assist you. You may add this under the additional information please or alternative post it under a private reply.
Thank you
Kind regards
NH
SL
Sihle L's updateReviewer Update
04 Mar 2021, 08:44SL***
SL
Sihle L's update04 Mar 2021, 08:44
Reviewer Update
SL***
SL
Sihle L's updateReviewer Update
04 Mar 2021, 08:46I have rep**** to your request privately with regards to the policy number.
SL
Sihle L's update04 Mar 2021, 08:46
Reviewer Update
I have rep**** to your request privately with regards to the policy number.
Momentum (SA)'s replyOfficial
04 Mar 2021, 08:46Thank you very much.
Momentum (SA)'s reply04 Mar 2021, 08:46
Official
Thank you very much.
SL
Sihle L's updateReviewer Update
04 Mar 2021, 12:09I have not received an update or a courtesy call about the matter.
SL
Sihle L's update04 Mar 2021, 12:09
Reviewer Update
I have not received an update or a courtesy call about the matter.
Momentum (SA)'s replyOfficial
04 Mar 2021, 12:19The matter has been referred to the management in the claims department who will provide feedback as soon as possible.
RegardsNH
RegardsNH
Momentum (SA)'s reply04 Mar 2021, 12:19
Official
The matter has been referred to the management in the claims department who will provide feedback as soon as possible.
RegardsNH
RegardsNH
Momentum (SA)'s replyOfficial
04 Mar 2021, 13:57Dear Sihle
We have receive feedback that you have been called, and they have explained the Fund and the outstanding requirements.
Kind regards
NH
We have receive feedback that you have been called, and they have explained the Fund and the outstanding requirements.
Kind regards
NH
Momentum (SA)'s reply04 Mar 2021, 13:57
Official
Dear Sihle
We have receive feedback that you have been called, and they have explained the Fund and the outstanding requirements.
Kind regards
NH
We have receive feedback that you have been called, and they have explained the Fund and the outstanding requirements.
Kind regards
NH
SL
Sihle L's updateReviewer Update
11 Mar 2021, 12:58Good day NH,
It is almost the end of the week and I was I for Ed that a decision will be made before the week ends.
It is almost the end of the week and I was I for Ed that a decision will be made before the week ends.
SL
Sihle L's update11 Mar 2021, 12:58
Reviewer Update
Good day NH,
It is almost the end of the week and I was I for Ed that a decision will be made before the week ends.
It is almost the end of the week and I was I for Ed that a decision will be made before the week ends.
Momentum (SA)'s replyOfficial
11 Mar 2021, 13:19Thank you Sihle, I have asked management in claims to give you feedback again regarding this matter.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s reply11 Mar 2021, 13:19
Official
Thank you Sihle, I have asked management in claims to give you feedback again regarding this matter.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s replyOfficial
11 Mar 2021, 14:46Good day Sihle
Our claims management have provided the following feedback in terms of this matter.
Apparently you were told that we are still waiting for the requirements from your step mother, and she promised to send them this week. They also tried to contact you again however, there was no answer and an email was sent to you.
Regards
Our claims management have provided the following feedback in terms of this matter.
Apparently you were told that we are still waiting for the requirements from your step mother, and she promised to send them this week. They also tried to contact you again however, there was no answer and an email was sent to you.
Regards
Momentum (SA)'s reply11 Mar 2021, 14:46
Official
Good day Sihle
Our claims management have provided the following feedback in terms of this matter.
Apparently you were told that we are still waiting for the requirements from your step mother, and she promised to send them this week. They also tried to contact you again however, there was no answer and an email was sent to you.
Regards
Our claims management have provided the following feedback in terms of this matter.
Apparently you were told that we are still waiting for the requirements from your step mother, and she promised to send them this week. They also tried to contact you again however, there was no answer and an email was sent to you.
Regards
SL
Sihle L's updateReviewer Update
12 Mar 2021, 12:02Point of correction, I do not have a step mother. And the tone that I was told they are waiting for documents from her? The information was shared not told and a specific turn around time was provided, the date arrived and the management did not communicate on the progress.
It is midday day and I can assure you that no one has contacted her to obtain a response. And unfortunately, I need to remind clas management to do their job.
It is midday day and I can assure you that no one has contacted her to obtain a response. And unfortunately, I need to remind clas management to do their job.
SL
Sihle L's update12 Mar 2021, 12:02
Reviewer Update
Point of correction, I do not have a step mother. And the tone that I was told they are waiting for documents from her? The information was shared not told and a specific turn around time was provided, the date arrived and the management did not communicate on the progress.
It is midday day and I can assure you that no one has contacted her to obtain a response. And unfortunately, I need to remind clas management to do their job.
It is midday day and I can assure you that no one has contacted her to obtain a response. And unfortunately, I need to remind clas management to do their job.
SL
Sihle L's updateReviewer Update
15 Mar 2021, 06:56Good day Momentum, I trust you all had a wonderful weekend. Today is Monday and there has not been feedback from the organisation's trustees. May you kindly assist by sharing such information.
SL
Sihle L's update15 Mar 2021, 06:56
Reviewer Update
Good day Momentum, I trust you all had a wonderful weekend. Today is Monday and there has not been feedback from the organisation's trustees. May you kindly assist by sharing such information.
Momentum (SA)'s replyOfficial
15 Mar 2021, 08:38Thank you Sihle, we will ask them to attend to this matter as soon as possible.
Momentum (SA)'s reply15 Mar 2021, 08:38
Official
Thank you Sihle, we will ask them to attend to this matter as soon as possible.