No feedback and poor service from Momentum Consultants

On the 02 Aug 2018 I called Momentum Traditional Department, requesting to provide me with my Retirement Annuity Fund value when it was transferred from Liberty Life (Southern Life) to Momentum. I was advised by consultant Refilwe Ramokgaba, that my request will be transferred to the Business Analyst and that I will receive the information between 2-7 days.

On the 16 Aug 2018, I spoke with Francois Le Roux, requesting an update and I advised him that I still did not receive any information. He again advised that my request is still with the Business Analyst and that I he would follow up with Refilwe Ramokgaba to find out the status of my request. Francois, advised that he will speak to Refilwe & he would call me back with an update. He never did call me bac****

On the 27 Aug 2018, I spoke with Tshengiwe Siphakhane requesting again for an update, once again I was told that my request is still with the Business Analyst. She advised that she would speak to Refilwe Ramokgaba to give me an update. I again did not receive any feedback from Refilwe Ramokgaba !!!!

On the 04 Sept 2018, I spoke with Francois Le Roux (2nd time speaking with this Consultant), once again I was told again the same thing that the request is still with the Business Analyst.!!! He advised that he was not able to query this with the Business Analyst. After much frustration, I requested to speak with a Team Leader or Manager for assistance and was told that the team leader & Manager were in a meeting. Francois, advised that he will speak to his Team Leader about my query today and committed to providing me feedback today.

Based on the above, I am highly frustrated dealing with the Momentum consultants from the Traditional Department (0 ********** 76). They not interested in assisting their clients and instead continue to provide mediocre and poor service!