no feedback after weeks

i filled in the forms for my deceased wife on 30/09/2015<br> received email stating 10working days etc <br> <br> i have phoned numerous times asking the progress only to be told every time its with board of trustees <br> i have two young children at school and just would like to know when and if the policy would be paid <br> it is now 12/11/2015 and no response . 31 days later and no response . i give up .<br> seems like the risk department can only say one thing \ ITS WITH THE BOARD OF TRUSTEES "<br> THANK YOU MOMENTUM FOR NO SERVICE AT ALL <br> <br> TOTALLY FED UP """