No customer service at all

The worst customer service I have ever experienced. In one day I have been **** to, ignored, referred and blamed for the incompetence of this institution. The company that I was employed by has a Provident fund with Momentum and once I resigned (I gave more than 6 weeks notice), completed all documentation weeks before I left and sent that on to the broker (I left on the 8th of July). This was subsequently sent on to Momentum. I followed up and was told that because there was a payment made at the end of the month they can only start working on said claim after the 7th due to the recon of the payment.(7th of July). On the 18th of July I received an SMS to contact Momentum, which I did and they stated that the Tax Reference was not on the form. - I rep**** on the 19th via E-mail with Tax Reference number and received an E-mail in return stating that it would take 26 days (Not working days) to conclude the process. on the 15th of August I phoned with the reference number and got hold of a friendly lady by the name of Rosemary, she told me that she has two unresolved claims for my ref number, one from when I resigned in May and one that has not been processed...and then the round about started, I was referred to Bushi (Might have the wrong spelling), but could not speak to her because she is not at her desk; Brantley because she dealt with the issue from day 1....no answer she must be out (Now I get an e-mail on my phone while holding for Brantley....from Brantley stating that yes the case will be resolved in another 26 working day)....still holding, put through to Alles (Might have the wrong spelling) that indicate everything is in order we will pay the monies in 10 days (New mail from Momentum recalling the e-mail that was sent????), but there is no one that I may speak to as they are not at their desk and the manager has a day off and if I am not happy then I must log a call with the complaints department. I left my number in order for someone to call me back only to receive a call from a gentlemen saying that the process should be completed on the 24th of July.......still waiting for someone to complain to 4 hours later??