No customer service

So, for the last week I have been chasing my IRP5 for the reserve fund payout. This is ridiculous, I believe the IRP5, should have been sent automatically, without request. Momentum, could you please advise what your process is in this regard, I have been on your website and requested a tax certificate...surprise...no response... emailed ********** response. Even emailed one of your consultants directly...no response. Can someone just do their job for once....