jC
joeline C
1 reviews | Active since Feb 2015
14 Dec 2021, 06:16
No correspondence reply
To whom it may concern
On the 29th of November I emailed your customer department with lots of attached documents regarding a RA. I received an automated response from you to say that someone will contact within 3 business day. Today is the 14th of December, I have yet to receive any correspondence from you. Can you please follow up with this?
Thank you
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
14 Dec 2021, 09:25Thank you for bringing this situation to our attention. We always aim to deliver the best service and, regrettably, you did not have a positive service experience.
Unfortunately I could not trace that we received any e-mail correspondence from you recently on the living annuity policy number you provided. Please confirm which e-mail address you used and if the living annuity policy number was noted in your e-mail subject field? You may add the additional information as a private reply on this posting.
Kind regards
CK
Unfortunately I could not trace that we received any e-mail correspondence from you recently on the living annuity policy number you provided. Please confirm which e-mail address you used and if the living annuity policy number was noted in your e-mail subject field? You may add the additional information as a private reply on this posting.
Kind regards
CK
Momentum (SA)'s reply14 Dec 2021, 09:25
Official
Thank you for bringing this situation to our attention. We always aim to deliver the best service and, regrettably, you did not have a positive service experience.
Unfortunately I could not trace that we received any e-mail correspondence from you recently on the living annuity policy number you provided. Please confirm which e-mail address you used and if the living annuity policy number was noted in your e-mail subject field? You may add the additional information as a private reply on this posting.
Kind regards
CK
Unfortunately I could not trace that we received any e-mail correspondence from you recently on the living annuity policy number you provided. Please confirm which e-mail address you used and if the living annuity policy number was noted in your e-mail subject field? You may add the additional information as a private reply on this posting.
Kind regards
CK
Momentum (SA)'s replyOfficial
14 Dec 2021, 11:19Thank you for the information provided. Please allow us an opportunity to investigate this matter and we will be in contact with you soon.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply14 Dec 2021, 11:19
Official
Thank you for the information provided. Please allow us an opportunity to investigate this matter and we will be in contact with you soon.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s replyOfficial
20 Dec 2021, 08:41Joeline
We are looking at this for you.
Feedback will be provided to you as soon as possible.
Kind regards
EdB
We are looking at this for you.
Feedback will be provided to you as soon as possible.
Kind regards
EdB
Momentum (SA)'s reply20 Dec 2021, 08:41
Official
Joeline
We are looking at this for you.
Feedback will be provided to you as soon as possible.
Kind regards
EdB
We are looking at this for you.
Feedback will be provided to you as soon as possible.
Kind regards
EdB