ZB
Zamashandu B

1 reviews | Active since Mar 2009

11 Jun 2018, 14:44

NO Communication whatsoever!!!

I app**** for Multiply through my HR at work. I never received any communication with regards to my registration. I was then sent an sms to take note of an email which I never received and the very next day was debited on a date that was never even confirmed. I tried several times to call your call centre but was unable to get through, my call was constantly cut. I am irate by this service as the debit was not provided for and thus resulting in more bank charges for me. I want this sorted ASAP!!!

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply11 Jun 2018, 14:58
Official

Good day Zamashandu

We will arrange for one of our agents to contact you.

Kind regards

Jody Saunders

Momentum (SA)
Momentum (SA)'s reply18 Jun 2018, 12:32
Official

Dear Mrs Binda,

Keenan Harry from our Multiply new business department confirmed that he has made contact with you to assist you with this complaint. I understand that the Multiply membership has been reinstated and the mix up with the debit order dates corrected.

I hope that this matter has been resolved to your satisfaction.

Kind regards,

N D'Arch