NO COMMUNICATION REGARDING CLAIMS!!!!!!! TERRIBLE SERVICE

Absolutely no feedback received from Momentum. On the 20th of November, I submitted a claim for my provident fund. On the 26th of November, I sent an email to follow up with Momentum to find out if they have indeed received my documentation, and if they have started my claims process. I only received an automated email with a query reference number. After that, I sent not one, but TWO messages on their Facebook page requesting someone to please provide feedback, as I have a baby of less than a year old to provide for, and STILL NO FEEDBACK!! I then sent ANOTHER email to Momentum yesterday (1st of December 2020) asking for feedback, and again received an automated email with yet ANOTHER query reference. To date, nobody has come back to me to advise on the status of my claim, or even to advise that they have received my claim. Yes, I am aware that provident fund payouts can take up to 26 working days to pay out, but if they can not even acknowledge that they have received my documentation or ANY of my other attempts to contact them, HOW LONG WILL IT TAKE TO RECEIVE MY PAYOUT????? Telephones are not even being answered, and I have tried phoning Momentum from the date of my submission with NO JOY!! CAN SOMEONE PLEASE ASSIST ME????????