No communication Momentum - look elsewhere for retirement

After moving employment, I wanted to move the "Funds at Work" money to my private retirement fund. After sending the required withdrawal forms to Momentum, having the another financial institution follow up with them 3 in a month, I receive a email from them only to state I need to fill in a form I've already sent them.

I've tried calling them to no avail.

7 October 2020 After calling them funds at work number 6 times, only to have the call be dropped after 8min on the 3rd attempt is unacceptable. call ***

15 October 2020 Need to call 3 - 5 times - with call just going silent after 2min The callcentre agent was unable to assist or even assist with something as basic as EAC - dropped the call in my ear before I can get a ref. After 8min of waiting the 4th call in silence and call not being answered I ended the call.

Terrible experience, I would strongly encourage everyone to look elsewhere for retirement solutions.