No communication from their side and no payout

Provident fund is not being paid out and zero communication from momentum. Claim was processed in December via smart exit and since then I have wasted so much airtime being stuck in the hotline only to get empty promises. Last thing they told me my case is with Layla and there is a stop to the payout which needs manager approval to be paid out. 3 times I was told that layla will contact me but I haven’t received an email or call and that was weeks ago. Since this week I’m not even getting a representative on the phone anymore and the hotline just hangs up on me after 5-10 minutes. It’s disappointing to see that I paid 5 years in the fund and now my money seems to be gone.