No communication from Momentum

For the past 2 months I have been chasing my tail with Momentum staff member Rihandzu Chabablala. I switched jobs and request partial payment to be transferred to new organizations providend fund and part of providend fund to be paid out to me. After 4 weeks I called to follow up and spoke to Rihandzu Chabablala who raised her voice at me and then denied it thereafter, however I found out that I did not send fund details for new employer which I did, today 15 June 2022 I called again to enquire progress and spoke to the same person who advised me there was a need for additional documents/information? Really!! One would think that Momentum was a reputable and an effecient organization however this is not the case. If I don't make calls, no one comes back to me regarding progress. Also everything is backed up on email which is not like there was letters to be sent to and from using postal services? Even if there was a need for additional information, we don't live in the stone ages, email correspondence is immediate and I should have been notified as such, however, I am sending details again to Rihandzu Chabablala and copying her manager so I will probably have to follow up again after a couple of weeks because IT'S PART OF MY JOB AS A CONSULTANT AT MOMENTUM TO ADVISE MYSELF THE CLIENT OF PROGRESS BECAUSE THAT IS HOW MUCH I VALUE EXITING CLIENTS. Your client service really sucks # just received a checklist, should this not have been communicated first?