TK
Tracy K

1 reviews | Active since Sept 2016

10 Dec 2021, 12:03

No communication

I submitted my documents a week ago to withdraw and have yet to receive an email or hear from Momentum.

0
Replies (5)
Momentum (SA)
Momentum (SA)'s reply10 Dec 2021, 15:30
Official
Tracy

We would like to assist you but we will require an identity number or alternatively a policy number as there are various business areas contained within Momentum, and we need to establish to which business unit your request is linked.

Please provide us with the relevant information ?

Kind regards
Edb   
Momentum (SA)
Momentum (SA)'s reply13 Dec 2021, 08:23
Official
Tracy

Thank you. The matter has been forwarded to them for urgent assistance.

Kind Regards
EdB
Momentum (SA)
Momentum (SA)'s reply23 Dec 2021, 11:58
Official
Tracy

The Funds@Work team has been notified of your request.

Kind regards
EdB 
Momentum (SA)
Momentum (SA)'s reply24 Dec 2021, 13:08
Official
Tracy

I can only refer this to the relevant business area for urgent attention, and this has been done.

I will again refer the matter to Funds@Work and emphasize the urgency of the matter.

Kind regards
EdB
Momentum (SA)
Momentum (SA)'s reply24 Dec 2021, 13:29
Official
Tracy

I wish I could provide you with more information, but I unfortunately do not have insight into the records of this business area.

If you tried calling them, and it seems as though they are closed, I can only forward your concerns and Funds@Work will have to acknowledge your concerns.

Kind regards
EdB