No Communication and Feedback Whatsoever As a New Client

Last month (May) I called my financial advisor, Monica Saayman, from Momentum to start a retirement and investment savings. We had the meeting and signed the contracts and she told me that after the debit order then I will get my copy of the contract. After some time I encountered some problems with my salary and so I tried to inform my financial advisor that there would be no funds for the debit order but she did not respond. I tried to email Momentum but I have had no feedback STILL!

All I want to know is what is going on with my account and whether I would be given another opportunity to start the debit orders again?! I also want to know if my account is active at all! Momentum has been very quiet. I would appreciate more clarity on this as I want to get started with my savings ASAP based on the contracts I signed.