NO COMMUNICATION

Wish I could give ZERO stars!

Trying to get an update with Momentum is like trying to get your ex-husband to pay his maintenance – big fat ghosting!

Over the past few days I’ve tried to get an update on my Two Pot withdrawal instruction (submitted on the 3rd of Sep already) by contacting Momentum via: • E-mail – automated response on multiple messages • Lodged a complaint two days ago via website, automated response only • WhatsApp – asking for a live chat, being referred back to phone, or get stuck in menu loop, again referring me back to call centre • Phone – not getting past the waiting menu, being referred to WhatsApp and the app, today agents are on training and not available • App – not giving transaction progress updates

Short of driving over to your head offices, I have run out of ideas to communicate with the company.