ML
Manoka L

1 reviews | Active since Sept 2017

15 Sept 2017, 09:57

No communication

Hellopeter MENU False communication

A review of Momentum by Manoka on 15 Sep 2017 Like Share Comment Report Supercharge Convert False communication

I have been trying to log in to the momentum website for a few weeks now in order to track a claim. The website will not accept my login details and when trying to create a new password I have received communication to the effect that those details have been sent via the communication channel I have selected. This is not the case. I have received no email correspondence in this regard and am trying to avoid calling as I have held on for more than ten minutes without having had my query resolved. This is unacceptable and makes me wonder why it is such a mission to try tracking a claim.

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply15 Sept 2017, 10:19
Official

Dear Manoka

Our telephonic conversation of today refers.

The relevant business area will be in contact with you as soon as possible. They will also assist you with the website that you cannot seem to access.

Regards

EdB

Momentum (SA)
Momentum (SA)'s reply15 Sept 2017, 15:05
Official

I received confirmation that you were contacted by our Claims Administrator's and that feedback was provided.

Kind regards

CK