1 reviews | Active since Nov 2016
No communication
<p>An unauthorised amount was debited off my account by Momentum and over a month later i have still had no feedback or refund from momentum. Their customer service is non existent.</p>
Thank you for the opportunity to be of assistance to you. I have noted your frustration, and I wish to apologise for the inconvenience. A manager will contact you shortly to discuss the matter.
Regards,
N D'Arch
Thank you for the opportunity to be of assistance to you. I have noted your frustration, and I wish to apologise for the inconvenience. A manager will contact you shortly to discuss the matter.
Regards,
N D'Arch
Dear ms Nitch,
I have tried to contact you on your mobile to discus t he matter. You are not picking up the call. I have therefore sent you and email with a request for additional information.
I will thus await your response on my email to enable me to attend to this query and assist in resolving the problem.
Regards,
N D'Arch
Dear ms Nitch,
I have tried to contact you on your mobile to discus t he matter. You are not picking up the call. I have therefore sent you and email with a request for additional information.
I will thus await your response on my email to enable me to attend to this query and assist in resolving the problem.
Regards,
N D'Arch
Dear Mrs Nitch,
Please accept my apology for the lack of communication from Momentum and the inconvenience and aggravation the lack of communication has caused.
I noticed from the Momentum reference provided on your bank statement that the R85 originated from our Wills and Trust department, and does not relate whatsoever to MR Nitch’s Myriad policy.
I have contacted our Trust & Wills department to determine whether the R85 was incorrectly debited from your account for another client, and will provide you with further feedback shortly.
Kind regards,
N D'Arch
Dear Mrs Nitch,
Please accept my apology for the lack of communication from Momentum and the inconvenience and aggravation the lack of communication has caused.
I noticed from the Momentum reference provided on your bank statement that the R85 originated from our Wills and Trust department, and does not relate whatsoever to MR Nitch’s Myriad policy.
I have contacted our Trust & Wills department to determine whether the R85 was incorrectly debited from your account for another client, and will provide you with further feedback shortly.
Kind regards,
N D'Arch
Dear Mrs Nitch,
I have received feedback from Momentum Trust, and according to their system they hold a joint Will in safe custody for you and your husband, which has not been revoked. The R85 fee that was charged was for the yearly safe custody fee payable.
Should you and your husband have drafted a new Will elsewhere and require that the Momentum Will be uplifted and returned to you, please can you provide an address where we can send it to, or provide a written and signed instruction from yourself and Mr MR Nitch confirming whether the Will should be shredded?
As the R85 was legitimately requested from your bank for the service that Momentum Trust provided, regretfully we are not in a position to reimburse you with fee of R115 charged by Standard Bank for the unpaid debit order of R85.
Kind regards,
N D'Arch
Dear Mrs Nitch,
I have received feedback from Momentum Trust, and according to their system they hold a joint Will in safe custody for you and your husband, which has not been revoked. The R85 fee that was charged was for the yearly safe custody fee payable.
Should you and your husband have drafted a new Will elsewhere and require that the Momentum Will be uplifted and returned to you, please can you provide an address where we can send it to, or provide a written and signed instruction from yourself and Mr MR Nitch confirming whether the Will should be shredded?
As the R85 was legitimately requested from your bank for the service that Momentum Trust provided, regretfully we are not in a position to reimburse you with fee of R115 charged by Standard Bank for the unpaid debit order of R85.
Kind regards,
N D'Arch