TM
Tshepiso M
1 reviews | Active since Nov 2017
11 Feb 2021, 09:32
No client care
I've been trying to withdraw my funds from momentum for a while now using their online smart exit, with no luck. I then sent them an email, I received a reply and they promised 15 days, that was 19 January. I haven't been contacted ever since, I sent another email, no reply this time. Called and still no answer.
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Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
11 Feb 2021, 09:45Dear Tshepiso
Thank you for informing us of your concerns. We will escalate the matter for urgent feedback and assistance.
Kind regards
NH
Thank you for informing us of your concerns. We will escalate the matter for urgent feedback and assistance.
Kind regards
NH
Momentum (SA)'s reply11 Feb 2021, 09:45
Official
Dear Tshepiso
Thank you for informing us of your concerns. We will escalate the matter for urgent feedback and assistance.
Kind regards
NH
Thank you for informing us of your concerns. We will escalate the matter for urgent feedback and assistance.
Kind regards
NH
Momentum (SA)'s replyOfficial
12 Feb 2021, 08:12Dear Tshepiso
We apologise for the delays and confirm that the claim is being processed and is being monitored.
Kind regards
Sue
We apologise for the delays and confirm that the claim is being processed and is being monitored.
Kind regards
Sue
Momentum (SA)'s reply12 Feb 2021, 08:12
Official
Dear Tshepiso
We apologise for the delays and confirm that the claim is being processed and is being monitored.
Kind regards
Sue
We apologise for the delays and confirm that the claim is being processed and is being monitored.
Kind regards
Sue