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Paul M
1 reviews | Active since Jun 2013
27 Nov 2019, 11:30
No call from Momentum
I had called Momentum asking if they can get me someone to help me with Credit life as well as life cover as l am client with them so l wanted to house all my policies in one place, Someone called and promised that their long term office will call me up to today noone has bothered to call me that was about 2 weeks ago
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
27 Nov 2019, 11:42Thank you for bringing your concerns to our attention. We are sorry to hear that you have not been assisted with your request. Please let us look into this matter and we will refer to the relevant team to assist.
Kind Regards
Qhakazile
Kind Regards
Qhakazile
Momentum (SA)'s reply27 Nov 2019, 11:42
Official
Thank you for bringing your concerns to our attention. We are sorry to hear that you have not been assisted with your request. Please let us look into this matter and we will refer to the relevant team to assist.
Kind Regards
Qhakazile
Kind Regards
Qhakazile
Momentum (SA)'s replyOfficial
27 Nov 2019, 12:06Dear Mr Masilo,
Unfortunately our call center agents are not qualified to market policies to clients. I have thus referred your posting to our Leads department and requested that an in-house financial planner contact you.
I have asked the Lead department to keep me updated, and will thus follow up from my side with them periodically to ensure that you will be contacted.
Kind regards,
N D'Arch
Unfortunately our call center agents are not qualified to market policies to clients. I have thus referred your posting to our Leads department and requested that an in-house financial planner contact you.
I have asked the Lead department to keep me updated, and will thus follow up from my side with them periodically to ensure that you will be contacted.
Kind regards,
N D'Arch
Momentum (SA)'s reply27 Nov 2019, 12:06
Official
Dear Mr Masilo,
Unfortunately our call center agents are not qualified to market policies to clients. I have thus referred your posting to our Leads department and requested that an in-house financial planner contact you.
I have asked the Lead department to keep me updated, and will thus follow up from my side with them periodically to ensure that you will be contacted.
Kind regards,
N D'Arch
Unfortunately our call center agents are not qualified to market policies to clients. I have thus referred your posting to our Leads department and requested that an in-house financial planner contact you.
I have asked the Lead department to keep me updated, and will thus follow up from my side with them periodically to ensure that you will be contacted.
Kind regards,
N D'Arch
Momentum (SA)'s replyOfficial
28 Nov 2019, 10:28Dear Mr Masilo,
Our leads department provided feedback that they did contact you yesterday, and that you have requested that our financial planner call you after 14h00 this afternoon to assist with Credit and life cover.
Kind regards,.
N D'Arch
Our leads department provided feedback that they did contact you yesterday, and that you have requested that our financial planner call you after 14h00 this afternoon to assist with Credit and life cover.
Kind regards,.
N D'Arch
Momentum (SA)'s reply28 Nov 2019, 10:28
Official
Dear Mr Masilo,
Our leads department provided feedback that they did contact you yesterday, and that you have requested that our financial planner call you after 14h00 this afternoon to assist with Credit and life cover.
Kind regards,.
N D'Arch
Our leads department provided feedback that they did contact you yesterday, and that you have requested that our financial planner call you after 14h00 this afternoon to assist with Credit and life cover.
Kind regards,.
N D'Arch