1 reviews | Active since Sept 2013
No answer from Momentum
<p>On the 20 May 2016, I send a e-mail to Momentum in connection with a enquire on my Annuitant Number ********** 84. I received a notice back that my e-mail had been received, and a consultant would call me back. It would appear by the fact that no reference was given, that Momentum has no intention of answering e-mails. On the 27 May 2016, after 5 working days, when I did call the customer contact centre, they had not even bothered to read my letter, and they could not give me a satisfactory answer. On 30 May 2016 the person called back, and said that she will send me back an answer. Today 06 July 2016 after 26 working days, I still am waiting for that answer.</p> <p> </p>
Dear Mr Boon:
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Kind regards,
Nicolette D'Arch
Dear Mr Boon:
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Kind regards,
Nicolette D'Arch
I wish to confirm that our annuities area have in fact been in contact with you and have confirmed that they will be sending you a copy of the Policy Document as requested as soon as possible.
Kind Regards
Sue
I wish to confirm that our annuities area have in fact been in contact with you and have confirmed that they will be sending you a copy of the Policy Document as requested as soon as possible.
Kind Regards
Sue