NO ACTION ONE MONTH LATER...

My Financial Advisor had emailed all my completed documentation to Ms Dudu Buthelezi on the 15th of October to Transfer my funds from the TRF, as I had previously Deferred on the date of my retrenchment, whereafter Ms Buthelezi forwarded it to ***, robinjohnson@momentum as well as ***, however, to my surprise, when I phoned the call center last week to follow up on my progress, I was advised that I am STILL IN the fund, and NO Benefit withdrawal/transfer Form had been received.

Thus, on Monday morning, I had emailed all my documentation to all of the above mentioned recipients once again, and literally ONE MONTH LATER, NOT a word, or an email or an sms from Momentum, except for the automated response from yourselves.

I fully understand that Momentum was overwhelmed with the vast number of Withdrawals/Transfers from the fund, but surely in ONE MONTH, I find it dismal that my Withdrawal process has not even started, nor any apologies on the side of Momentum as per my email sent on Monday morning.

How much longer am I meant to wait, as I am in desperate need of the funds that I have requested as Cash, and want my funds to be forwarded to my new Investment Portfolio.

And surely by now, Momentum should have processed most of the vast amounts of withdrawals, or should have placed more hands on deck to filter through the piles...

I don’t even know where to from here as nobody seems interested in even as much as response...