Nightmare service

I resigned from FNB on the 20/01/2018, I submitted my documents on the 1st of March & I was advised to wait for 4/6 weeks. I was told to deal directly with Momentum FNB on ********** 000. The reason for contacting them is that I have STILL not been paid out as yet & there's been no communication regarding my pension payout. I'm doubtful that they even have Quality assurance regarding the calls. I say this because of the brazen foul attitudes of the agent's that I've had the unfortunate experience of dealing with. I say this coming from a customer service background myself. I've been told by the call centre that my I'd number & employee number could not be found or doesnt match. One of the agent's I spoke to was advised by a manager to tell me too submit an ID copy. Which I did on the 13 of April because they have a different ID number & employee number. Which is worrying and baffles me. So I called them again as they don't seem to have a policy of resolving issues or contacting customers. I had to recharge airtime 3 times...had my calls ,ignored or dropped...an agent got angry! & Raised her voice me & accused me of shouting ? I've been calm on ALL my calls & when I did get through to someone I was DISREGARD. I've spoke to a Theresa Harvey who advised that I go to the bank & get an account confirmation letter, I informed her of the bad service & the discrepancy in information. She managed to bring up my correct information & seemed not to believe me when I tried to explain that the call center had the incorrect information. I informed her of my terrible experience with the call center & she referred back them ! Saying that she would inform them of my query and when called back. I got an agent who insisted that my I'd number starts with a zero & when I asked her how it was possible that an ID number starts with a zero , the agent dropped my call. I'm asking for my calls to be tracked & listened to. On one of my calls I asked about how I go about investing my pension with momentum,the person was uninterested , how does momentum conduct business? Do they care about how people experience them ? Are they aware as to how their employees deal with callers ! Do they care ? Are calls rated ! My life has been hampered financially because of the delay. Can I please be assigned to someone that's interested in assisting a customer. I'm truly at my wit's end.