Next step - Ombudsman!!

I resigned from my previous employer during September 2023. On 20 November 2023 I have submitted all required documents to withdraw my provident fund and received reference number ***. When I followed up on the payout on 2 January 2024 (supposedly they have to pay out between 4-6 weeks) I was told that the withdrawal expired as I only had 3 months to log a claim HELLO!!!!! HOW MANY MONTHS BETWEEN SEPTEMBER AND NOVEMBER!!!!!

This time I got reference number *** and they had to re-apply for me to withdraw my funds. I had to resubmit all the documents and when I tried to follow up today (so that I don't get the excuse that the period lapsed again!!) I was told that the claim was STILL with the administrator and that the administrator was not at the office. (Do they only have one!?!?!?)

I was told that they would e-mail the manager and ask him/her to phone me back. I asked to be cc'd in on the e-mail and was told that they are not allowed to cc me in on internal e-mails. HELLO!!!! THIS IS ONLY A CALL BACK AND IT RELATES TO ME!!!!!

This is ridiculous! Absolutely NO feedback on any of my follow up e-mails were received.

Next step - Ombudsman!!