ND
Nkosenhle D

1 reviews | Active since Jun 2020

21 Jul 2025, 15:46

Never ever do business with Momentum Funds at work.

Momentum Funds at Work, they are withholding my provident fund. My former employer indicated that they will open a case against me to recover their funds. They never opened the case. They never submitted any admission of liability and an court documents to Momentum. I disputed the letter of demand from my employer. My employer legal team sent me an email asking me my desired outcome and resolution on the matter. Momentum is still holding on the Letter of demand that my employer sent. They never reached out to me and find out if am in agreement with the letter of demand or are there any disputes. When I speak with my funds administrator he is very rude. I asked him why he never mentioned to me that my legal team can dispute the letter of demand sent to them. I will never recommend Momentum funds at Work with anyone. If the employer said they will open a court case, I guess there are timelines that they need to follow. 21 days later from the letter of demand. The employer has Never submitted anything to Momentum and Momentum is not doing anything about that.

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Replies (4)
Momentum (SA)
Momentum (SA)'s reply21 Jul 2025, 15:56
Official
Dear Nkosenhle
Thank you for your message. 
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
Mvdm
ND
Nkosenhle D's update21 Jul 2025, 16:07
Reviewer Update
I am not happy with how Momentum is handling this entire issue. my former employer has not adhered to the time lines. 7-10 working days no admission of liability from employer. 21 days later after the letter of demand, no court case have been opened by my employer. And Momentum is not even mindful of of these time lines. My fund administrator never communicates anything with me. I only get information when I called the contact centre. I am not a happy client at all.
ND
Nkosenhle D's update21 Jul 2025, 16:58
Reviewer Update
Why Momentum has never followed up with the Employer, the letter of demand was for 7 days. So from the 8 of July Momentum should have checked if my employer has taken action against me. I am starting to think maybe it because I am a black person that why they not even bother to communicate with me
Momentum (SA)
Momentum (SA)'s reply22 Jul 2025, 08:38
Official
Dear Nkosenhle
Thank you for your message.
Kindly provide me with your identity number on a private reply to assist further.
Kind regards
Mvdm