Negligence in dealing with an RA

I am writing to express my dissatisfaction with the handling of my late father's RA by Momentum Death Claims. Despite having submitted all the requested documents on August 7, 2023, I have encountered persistent challenges in obtaining an estimated value of the policy. Their staff consistently offer excuses and fail to deliver on their promises. I believe that the manner in which this situation has been addressed is far from appropriate.

On multiple occasions, I have been assured that the policy estimate would be provided, only to be met with repeated delays. Yesterday, I was informed it would be ready today, and today, upon calling, I was told to expect it next week. Regrettably, I have lost confidence in this company, and I am concerned that this pattern of unresponsiveness may persist, ultimately depriving my brother and me of our rightful payout.